We’ve given our web Customer Portal a serious makeover — and it’s so much more than just a design refresh. The new version is modern, alligned with your branding, and loaded with helpful updates your customers will love.

Watch a video with a quick overview of the new customer portal:

Key updates:

📌 A Whole New Look

We’ve ditched the old interface with a clunky side menu and created a clean, more responsive, mobile-friendly layout.

📌 Fully Branded Experience

The portal now reflects your branding, making it feel like a seamless extension of your business. Additionally, if your club has a branded app, the links on the Customer Portal will direct customers to download your branded app — not the Gymflow one.

📌 Pay With Ease

Settling outstanding fees is now easier than ever. One added benefit is that customers can now use Apple Pay or Google Pay to add a new payment method — making the entire experience smoother and much faster.

Another major improvement, especially for our European customers, is that payments can now be approved directly from the portal — a feature that was previously only available in the mobile app.

📌 New Credits Page

The new Credits page allows your customers to view detailed credit usage and track exactly how their credits are being spent, providing great transparency.

📌 Upgrades and Downgrades

If self-cancellations and the Self-Service Change Membership options are enabled in your club’s rules (here’s a guide on how to enable them), your customers will be able to cancel or upgrade/downgrade their memberships directly from the customer portal.

📌 PDF Invoices

Invoices can now be downloaded in PDF format — much more convenient than before!

These improvements are all about helping your clients feel more independent and confident when managing their memberships — while saving your staff time and reducing admin work. We’ve got your back!

Kind regards,

Anna